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Your privacy and personal data are important. We will only use your personal  data to provide the service you have requested and store it carefully.

GDPR requires us to clearly inform you how we use, store and destroy your personal data. Here goes …

At your first appointment, We collect personal data on your Client Safety check form.

We use your name, address and date of birth to identify you. We use elements of these to create a client code so that my accounts, on-line calendar and electronic client database do not contain your name. The reference file which links your name and client code is password protected and held on a local drive and backed up to a USB stick which is kept in a locked cabinet.

We use your phone number and/or email address to contact you about your appointments and treatment. Please be aware when you contact us via email or text, We cannot guarantee the security of information.

We also enter your name and email address into an online mailing tool which allows us to send an approximately quarterly newsletter. We would like to keep you up to date with e.g. training, useful info & availability but you can opt out of this at any time. Just send us an email to do so.

Medical, health and lifestyle information are all used to ensure we give you a safe and appropriate treatment.

Client Safety check forms and treatment records are all kept in paper format in a locked cabinet.

After 7 years, forms & records will be shredded and electronic records deleted. If, during treatment, the client is under 18 or there is litigation involved with the injury, records may be kept indefinitely according to the guidelines of my profession.

You’ve got to the end and are obviously careful with your personal data, so any questions/comments, please get in touch. Thanks, G. Greening

 

 

Cancellation policy

Always advise us if you are unable to maintain your appointment as the time can be valuable to someone else.
Please note that 24 hours notice is required for the cancellation of an appointment, failure to do so may incur a 100% cancellation fee.

opening times
Tue – Fri 10:00 – 20:00
Sat             9:00 – 16:00
Closed Monday and Sunday